Glossary

Welcome to the Insite Glossary! Type a word in the Search field, or select the Glossary for your Insite User Group.

Activity Center

A feature that lists To-Dos and Messages organized by date and time, with the most recent items at the top. 

Select the bell in the toolbar to open the Activity Center.

 

Attendance

A record of the days and hours that you worked, were absent, late, left early, etc., used to track and measure performance.

My Hours shows you the hours you have worked each day and the total hours you have worked for the current month.

Insite tracks attendance as a KPI for Associates each month.

 

Audit

An inspection for service quality or professionalism. Managers and Supervisors use Insite to do 3 types of audits:

  1. Quality Internal Audit
  2. Quality Joint Audit
  3. Professionalism Audit

Insite tracks Professionalism as a KPI for Associates and tracks Quality Audits as a KPI for Associates and teams each month. 

 

Clock In/Clock Out

A tool you will use to enter the time you start your work shift (Clock In) and end your work shift (Clock Out).

 

Complaints

Feedback received from a customer who is not satisfied with service quality or employee conduct.

Insite tracks Complaints as a KPI for Associates and teams each month.

 

Compliance

Following standard operating procedures and policies. 

 

Compliments

Positive feedback received from a customer about excellent service or conduct.

Insite tracks Compliments for teams each month.

 

Conduct

The way a person behaves. To meet your Conduct KPI, you must work and act according to policies and procedures.

Insite tracks Conduct as a KPI for Associates each month.

 

Contacts

A module that lists the contact information for people or groups who can answer questions and provide important information.

 

Corrective Action

To identify and remove the cause of a problem to prevent it from happening again.

 

Feature

An Insite tool you use to do a specific task.  The Activity Center is a feature that you use to view your To-Dos and Messages.

 

Glossary

An alphabetical list of terms and their definitions. Insite provides a glossary for 3 user groups:

  1. Associates
  2. Managers
  3. Customers

You're reading the Associate Glossary right now.

 

Good Catch

A Report It that describes a safety hazard.

 

Help Center

A module with 4 sections to help answer your questions about using Insite:

  1. Glossary
  2. How to Guides
  3. Starship Troopers
  4. What's New

 

Home

The screen that you first see when you log in to Insite that provides information you will use to do your job.

 

How To Guides

Step-by-Step training guides to help you use Insite to do specific tasks or jobs.

 

Key Performance Indicator (KPI)

A measurement that shows how well an employee or team is performing to meet a specific goal.

In My Profile, the Scorecard enables you to view your progress toward meeting your KPIs for the current month.

  1. Attendance
  2. Audits
  3. Conduct
  4. Complaints
  5. Professionalism
  6. Report Its
  7. Safety
  8. Training

 In Site KPIs, you can view your team's progress toward meeting the 4 Site KPIs for your team:

  1. Audits
  2. Complaints
  3. Surveys
  4. Team Safety

 

Knowledge Center

A module with a library of training courses to provide knowledge and teach skills you need to do your job well and be successful.

 

Log In

Starting your Insite session. To log in, select the Insite Associate app and enter your User ID and password. 

 

Log Out

Ending your Insite session. To log out, select Settings, and then select Log Out

 

Menu

An Insite tool used to select modules you use to do specific jobs. Modules include the following:

  1. My Profile
  2. Home
  3. My Hours
  4. My Team
  5. Site KPIs
  6. Knowledge Center
  7. Settings

Select the Menu button at the top left of the screen to view and select a module.

 

Messages

A feature that enables employees who do not have company email to receive important information from departments or groups. To view your messages, open the Activity Center.

 

Module

A component, or part, of Insite that you use to do a specific job.  For example, you use the My Hours module to check the number of hours that you have worked.  You select modules from the Insite menu.

 

My Hours

A module that shows a calendar with the number of hours you worked each day and the total number of hours you worked in a month. You can view your hours for the current month and past months.

 

My Job

In My Profile, the My Job feature provides a detailed description about your job, including its purpose, your training, tools, responsibilities and expectations.

 

My Profile

A module with 4 features providing detailed information about you and your job:

  1. Profile
  2. Scorecard
  3. Transcript
  4. My Job

 

 

My Team

A module that shows the profiles of the employees on your team.

 

Out-of-Scope

Work or tasks that are not included in our agreement with the customer.

 

Professionalism

The quality of your appearance, attitude, responsiveness, and organization. Our goal is to present a neat appearance, demonstrate a positive, helpful attitude, and keep supply closets and tools neat and orderly at all times during the work shift.

 

Professionalism Audit

An inspection that your supervisor performs at least once each month based on your appearance, attitude, responsiveness, and organization. Insite tracks Professionalism as a KPI for Associates each month.

In My Profile, the Scorecard feature enables you to view Professionalism Audit score.

 

Profile

In the My Profile module, the Profile feature is used to share personal information about you, such as photos, hobbies, travel, family, and pets.

 

Quality Internal Audit

A visual inspection of a building or area to measure service quality.  Managers and supervisors use Insite to perform Quality Internal Audits every day.

Insite tracks Internal Audit scores as a KPI for Associates and teams each month.

 

Quality Joint Audit

A visual inspection of a building or area to measure service quality. Manager schedules this audit monthly with a customer. The customer chooses the areas to audit, and the Manager and the customer audit and score the areas together.

Insite tracks Joint Audit scores as a KPI for Associates and teams each month.

 

Report Card

In My Profile, the Report Card is a chart that shows the history of your performance scores from last month to the first month your manager began tracking your performance. 

 

Report It

An Insite form used to enter information about a safety or maintenance issue that you observe in a work area. After you submit a Report It, your supervisor or manager will review it, and then accept or reject it.

Select New Report It in the toolbar to create a Report It.

Insite tracks accepted Report Its as a KPI for Associates each month.

 

Safety

Using best work practices and following safety rules and procedures to prevent injury to yourself or others.

Insite tracks Safety incidents as a KPI for Associates and teams each month. 

 

Scorecard

In the My Profile module, the Scorecard is a chart that shows your progress toward meeting KPIs for the current month.

 

Service Excellence Program (SEP)

A bonus program that enables you to earn rewards by meeting KPIs.

 

Settings

A module that enables you to enter or edit a phone number, select a language for Insite, and send a Trouble Ticket to the Insite Help team.

 

Site KPIs

A module that shows summary charts with the Site KPIs (team performance goals) and scores for your team.

  1. Audits
  2. Complaints
  3. Surveys
  4. Team Safety

 

Starship Troopers

A movie released in 1997 about zapping huge alien bugs.

In the Help Center, this feature enables you to view issues that we have been identified in Insite. 

 

Surveys

Online questionnaires that Managers send to customers monthly for feedback about service quality.

Insite tracks Survey scores as a KPI for teams each month.  You can view your team's score in Site KPIs.

 

To-Dos

Tasks that your supervisor or manager assigns to you to fix a service issue in a work area within a specific time. To view your To-Dos, open the Activity Center.

 

Toolbar

The row of controls at the top of the Insite screen that enables you to:

  1. Open the Menu to select a module.
  2. Start a new Report It.
  3. Select the site and program for your job.
  4. Open the Activity Center.

 

Training Course

A lesson that teaches knowledge or skills.  Training courses are available in the Knowledge Center.  You must complete all assigned training courses by their due dates.

Insite tracks completing assigned courses on time as a KPI for Associates each month.

 

Transcript

The list of training courses that were assigned to you or that you selected as self-initiated (self-started). Assigned courses show their due dates, and both types show completion status.

You can view your Transcript in My Profile and in Knowledge Center.

 

What's New

In the Help Center, this feature provides the Release Notes for the latest version of Insite.

Associates

Activity Center

A feature that lists To-Dos and Messages organized by date and time, with the most recent items at the top. 

Select the bell in the toolbar to open the Activity Center.

 

Attendance

A record of the days and hours that you worked, were absent, late, left early, etc., used to track and measure performance.

My Hours shows you the hours you have worked each day and the total hours you have worked for the current month.

Insite tracks attendance as a KPI for Associates each month.

 

Audit

An inspection for service quality or professionalism. Managers and Supervisors use Insite to do 3 types of audits:

  1. Quality Internal Audit
  2. Quality Joint Audit
  3. Professionalism Audit

Insite tracks Professionalism as a KPI for Associates and tracks Quality Audits as a KPI for Associates and teams each month. 

 

Clock In/Clock Out

A tool you will use to enter the time you start your work shift (Clock In) and end your work shift (Clock Out).

 

Complaints

Feedback received from a customer who is not satisfied with service quality or employee conduct.

Insite tracks Complaints as a KPI for Associates and teams each month.

 

Compliance

Following standard operating procedures and policies. 

 

Compliments

Positive feedback received from a customer about excellent service or conduct.

Insite tracks Compliments for teams each month.

 

Conduct

The way a person behaves. To meet your Conduct KPI, you must work and act according to policies and procedures.

Insite tracks Conduct as a KPI for Associates each month.

 

Contacts

A module that lists the contact information for people or groups who can answer questions and provide important information.

 

Corrective Action

To identify and remove the cause of a problem to prevent it from happening again.

 

Feature

An Insite tool you use to do a specific task.  The Activity Center is a feature that you use to view your To-Dos and Messages.

 

Glossary

An alphabetical list of terms and their definitions. Insite provides a glossary for 3 user groups:

  1. Associates
  2. Managers
  3. Customers

You're reading the Associate Glossary right now.

 

Good Catch

A Report It that describes a safety hazard.

 

Help Center

A module with 4 sections to help answer your questions about using Insite:

  1. Glossary
  2. How to Guides
  3. Starship Troopers
  4. What's New

 

Home

The screen that you first see when you log in to Insite that provides information you will use to do your job.

 

How To Guides

Step-by-Step training guides to help you use Insite to do specific tasks or jobs.

 

Key Performance Indicator (KPI)

A measurement that shows how well an employee or team is performing to meet a specific goal.

In My Profile, the Scorecard enables you to view your progress toward meeting your KPIs for the current month.

  1. Attendance
  2. Audits
  3. Conduct
  4. Complaints
  5. Professionalism
  6. Report Its
  7. Safety
  8. Training

 In Site KPIs, you can view your team's progress toward meeting the 4 Site KPIs for your team:

  1. Audits
  2. Complaints
  3. Surveys
  4. Team Safety

 

Knowledge Center

A module with a library of training courses to provide knowledge and teach skills you need to do your job well and be successful.

 

Log In

Starting your Insite session. To log in, select the Insite Associate app and enter your User ID and password. 

 

Log Out

Ending your Insite session. To log out, select Settings, and then select Log Out

 

Menu

An Insite tool used to select modules you use to do specific jobs. Modules include the following:

  1. My Profile
  2. Home
  3. My Hours
  4. My Team
  5. Site KPIs
  6. Knowledge Center
  7. Settings

Select the Menu button at the top left of the screen to view and select a module.

 

Messages

A feature that enables employees who do not have company email to receive important information from departments or groups. To view your messages, open the Activity Center.

 

Module

A component, or part, of Insite that you use to do a specific job.  For example, you use the My Hours module to check the number of hours that you have worked.  You select modules from the Insite menu.

 

My Hours

A module that shows a calendar with the number of hours you worked each day and the total number of hours you worked in a month. You can view your hours for the current month and past months.

 

My Job

In My Profile, the My Job feature provides a detailed description about your job, including its purpose, your training, tools, responsibilities and expectations.

 

My Profile

A module with 4 features providing detailed information about you and your job:

  1. Profile
  2. Scorecard
  3. Transcript
  4. My Job

 

 

My Team

A module that shows the profiles of the employees on your team.

 

Out-of-Scope

Work or tasks that are not included in our agreement with the customer.

 

Professionalism

The quality of your appearance, attitude, responsiveness, and organization. Our goal is to present a neat appearance, demonstrate a positive, helpful attitude, and keep supply closets and tools neat and orderly at all times during the work shift.

 

Professionalism Audit

An inspection that your supervisor performs at least once each month based on your appearance, attitude, responsiveness, and organization. Insite tracks Professionalism as a KPI for Associates each month.

In My Profile, the Scorecard feature enables you to view Professionalism Audit score.

 

Profile

In the My Profile module, the Profile feature is used to share personal information about you, such as photos, hobbies, travel, family, and pets.

 

Quality Internal Audit

A visual inspection of a building or area to measure service quality.  Managers and supervisors use Insite to perform Quality Internal Audits every day.

Insite tracks Internal Audit scores as a KPI for Associates and teams each month.

 

Quality Joint Audit

A visual inspection of a building or area to measure service quality. Manager schedules this audit monthly with a customer. The customer chooses the areas to audit, and the Manager and the customer audit and score the areas together.

Insite tracks Joint Audit scores as a KPI for Associates and teams each month.

 

Report Card

In My Profile, the Report Card is a chart that shows the history of your performance scores from last month to the first month your manager began tracking your performance. 

 

Report It

An Insite form used to enter information about a safety or maintenance issue that you observe in a work area. After you submit a Report It, your supervisor or manager will review it, and then accept or reject it.

Select New Report It in the toolbar to create a Report It.

Insite tracks accepted Report Its as a KPI for Associates each month.

 

Safety

Using best work practices and following safety rules and procedures to prevent injury to yourself or others.

Insite tracks Safety incidents as a KPI for Associates and teams each month. 

 

Scorecard

In the My Profile module, the Scorecard is a chart that shows your progress toward meeting KPIs for the current month.

 

Service Excellence Program (SEP)

A bonus program that enables you to earn rewards by meeting KPIs.

 

Settings

A module that enables you to enter or edit a phone number, select a language for Insite, and send a Trouble Ticket to the Insite Help team.

 

Site KPIs

A module that shows summary charts with the Site KPIs (team performance goals) and scores for your team.

  1. Audits
  2. Complaints
  3. Surveys
  4. Team Safety

 

Starship Troopers

A movie released in 1997 about zapping huge alien bugs.

In the Help Center, this feature enables you to view issues that we have been identified in Insite. 

 

Surveys

Online questionnaires that Managers send to customers monthly for feedback about service quality.

Insite tracks Survey scores as a KPI for teams each month.  You can view your team's score in Site KPIs.

 

To-Dos

Tasks that your supervisor or manager assigns to you to fix a service issue in a work area within a specific time. To view your To-Dos, open the Activity Center.

 

Toolbar

The row of controls at the top of the Insite screen that enables you to:

  1. Open the Menu to select a module.
  2. Start a new Report It.
  3. Select the site and program for your job.
  4. Open the Activity Center.

 

Training Course

A lesson that teaches knowledge or skills.  Training courses are available in the Knowledge Center.  You must complete all assigned training courses by their due dates.

Insite tracks completing assigned courses on time as a KPI for Associates each month.

 

Transcript

The list of training courses that were assigned to you or that you selected as self-initiated (self-started). Assigned courses show their due dates, and both types show completion status.

You can view your Transcript in My Profile and in Knowledge Center.

 

What's New

In the Help Center, this feature provides the Release Notes for the latest version of Insite.